Mobile Application Deletion
The Google Play Store and Apple App Store require First Exchange Bank to provide our customers with the ability to request removal of their app accounts and any associated data.
You can request removal of your app account and related data in two ways:
- Call 304-534-7200, request removal of your app account and related data, and verify your identity.
- Email DepositServices@FirstExchangeBank.com with the following information:
- Please type “Remove App Account” in the subject line of your email.
- Provide us with a reliable phone number to verify your identity.
Upon verification, First Exchange Bank will delete all associated data held in our digital and internet banking system. This data will no longer be accessible or available to any party. Your accounts will remain active, and your accounts transaction history will remain in our main system history as long as your accounts are open, but all Internet and mobile banking data will be deleted.
If you should have any questions, please give us a call at any one of our seven locations and we will be happy to assist you.
