System Upgrade
At First Exchange Bank, we are committed to continually improving our systems to better serve you. To ensure we meet this commitment, we will be conducting a system upgrade starting Friday, April 25, 2025, and continue through Monday, April 28, 2025.
Although we’ve made efforts to limit interruptions, we want to inform you about some temporary impacts to our services:
- All First Exchange Bank offices will be closed on Saturday, April 26, 2025.
- Online and Mobile Banking will unavailable from 6:00 pm on Friday, April 25, 2025, until the morning of Monday, April 28, 2025.
- Telephone banking services will be unavailable from 6:00 pm Friday, April 25, 2025 until the morning of Monday, April 28, 2025.
- Beginning in early April, First Exchange Bank ATMs will start the System Upgrade, which will end on April 28, 2025. During this period, access to secondary accounts, PIN changes, and balance inquiries will be unavailable. The White Hall ATM will also not accept deposits during this period. Management will provide a more definitive schedule closer to the upgrade on this webpage.
- Due to the System Upgrade, customers will receive two statements during this statement cycle:
- One statement will cover the beginning of your statement cycle through April 25, 2025.
- A second statement will cover April 26, 2025, through the remainder of the statement cycle.
- Statement cycles will be adjusted after the System Upgrade. Please see a member of the bank staff if you have specific questions on your statement cycle after April 25, 2025.
All normal business operations will resume Monday, April 28th, 2025.
We apologize for any inconvenience this may cause and greatly appreciate your understanding as we work to enhance your banking experience. If you have any questions or concerns, please feel free to contact your local First Exchange Bank office.
FAQs about the First Exchange Bank’s System Upgrade
- Will any of my account numbers or the routing number change?
- No, your account numbers will not change and the routing number will remain the same.
- Will my direct deposits and automatic payments be impacted?
- No, your account number and routing number will remain the same, direct deposits and automatic payments should continue without interruption.
- Will I receive a new debit card or checks?
- No, your debit card and checks will remain the same.
- Will I need to change my credentials or re-enroll in online banking or mobile banking?
- No, your online and mobile banking access will remain the same.
- Will my account history and statements remain accessible?
- Yes, your account history and statements will be accessible.
